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Terms & Conditions

Please read the following carefully.

Your use of the Sweet Embraces web site ("sweetembraces.co.uk") and purchase of the products or services ("Products") on it means that you agree to these terms and conditions ("Terms").

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Use Of Website

If you are under 18 or under the legal age to enter into enforceable contracts in the jurisdiction from which you are accessing this Website, you may use the Website only with consent of a parent or guardian.

Your Account

You may create an account for your personal use (" User Account "). Creating a User Account entitles you receive some great benefits, including to receive notice of special offers, to maintain an address book for recipients of Sweetembraces arrangements, to set reminders for birthdays or special occasions, or to view your order history.

To obtain an Account, you will be required to submit an online or other registration form, which may ask for, without limitation, your name, address, email address, age and gender. You will also be required to choose a username and password or access code (" Password ").

You agree to provide current, complete, true and accurate information maintain and update your information as required to keep it current, complete and accurate and/or provide additional information about yourself and/or your organization as may be requested by Sweetembraces from time to time.

Please note that Sweetembraces may use such information in accordance with its Privacy Policy. Sweetembraces shall have the right, in its sole discretion, to refuse or restrict anyone from access to any or all of the Website(s) at any time for any reason. Sweeetembraces reserves the right to require you to periodically change your Password.


We will make contact via e-mail / telephone confirming the details of your order within 48 hours; this will also apply if the order can not be completed.

The products will only be dispatched upon receipt of payment. The acceptance of your order brings into existence a legally binding contract between you and Sweet Embraces.

At the time of ordering, please ensure the details entered are correct as we are not obliged to re-send the order to the correct address at our expense.

Sweet Embraces reserves the right to change some or all the packaging, contents for all orders with equal or greater value without notice.

Products delivered by Sweet Embraces, contain skewers and can become very heavy and therefore will be required to be handled with care, and kept away from children. We will therefore not be held responsible for any damages caused by accidents or lack of negligence once the products have been delivered.

Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

All Alcoholic gifts are distributed to permitted areas of the United Kingdom via a licensed third party. For all licensing and supplier information please contact our customer service centre.

All items are subject to availability.


We accept all Card Payments via CARDSAVE/WORLDPAY security enabled systems.

We DONOT accept American Express "AMEX" but all major credit card are wellcome.


The price for each product is shown on our web site.


Due to seasonal availability and demand, stock variations and fluctuations in supply price, Sweet Embraces reserves the right to substitute any product for a similar type or priced alternative.


Sweet Embraces delivers to destinations within london.

You will be notified of the delivery costs automatically before you submit your credit card details.

Sweet Embraces has set delivery times that you may choose from. Delivery times are merely an estimate and are not guaranteed. Orders must be received by 1pm for Same Day Delivery. However this is subject to delivery availability.

For Non-Residential (Business-Hospital-School, etc.) deliveries, packages typically arrive no later than the end of the business day. During busy holiday delivery times, packages to a non-residential address may be delivered as late as 5:00 PM. Please be aware that your package will likely be delivered in accordance with standard delivery policies of the business, hospital, school, etc., and may not be delivered directly to your recipient in such cases.

We will make every effort to deliver within the time stated on Sweet Embraces but we will not be liable for any loss caused to you by late delivery.

If the Products are not delivered within the estimated delivery time, which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order as quickly as possible. Any re-direction costs incurred will be charged.

In circumstances where we are unable to make a delivery, we will inform you either by telephone or email to arrange another delivery time and date. In such circumstances, if another time and date is not suitable, we will offer a refund if we are unable to make a delivery.

Delivery will be made on the specified date and signature is compulsory.

Deliveries cannot be made to P.O. Box addresses.

If the recipient is not present on delivery, we will attempt to leave the order with a neighbour or according to alternative instructions that have been provided to us upon order.

In all cases, it is the SOLE responsibility of the sender to make sure that the person is available to receive the gift. There will be no refunds made in such circumstances.

We cannot be responsible for any delivery problems or delays resulting from of any of the shipping policies outlined above.

Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


3 days; days before the date of delivery a full refund will be applied for cancellations.
2 days; Orders cancelled or amended 2 working days prior to the date of delivery will incur 50% refund of the payment made for the product
24 hours; There will be no refund for amended or cancelled orders 24 hours prior to delivery or upon dispatch of orders on the road.
Date Change; Date change is only permitted to orders recieved within 24 hours of delivery but decided a date change, will be charged 30% to cover services/alteration.

If for any reason that you may need to change delivery address on the day of delivery, Please contact us by telephone and an e-mail confirmation is also required, a fee of £15.00 will be charged for change of address.

To amend or cancel your order please go to Customer Services and submit your request.

Cancellation of contract by us

Sweet Embraces reserve the right to cancel the contract between us if;
There is insufficient stock relating to the product you have ordered, we will therefore offer an alternative: product, date of delivery or a full refund. If we can not deliver due to any circumstances including fire, flood, strike, road closure etc.

You will be notified via contact details provided i.e. phone and email and we will not be obliged to provide any compensation for any disappointment suffered.


Any pages relating to the sweetembraces.co.uk web site is owned by Sweet Embraces unless otherwise specified and may not be used, copied or altered without our consent.

You may use sweetembraces.co.uk for private and personal non-commercial use only, i.e. to view, copy and print for non-commercial purposes. The text and content of this site are the property of Sweet Embraces. Nothing on our site may be reproduced without obtaining written permission.

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